Subscription Cancellation Policy

At Talis-us, we believe managing your pet care subscriptions should be as simple and stress-free as caring for your animals. That's why we've made it easy to cancel, pause, or modify your subscription at any time — no phone calls, no waiting, no hassle.

🔄 How to Cancel Your Subscription

You may cancel your Talis-us subscription at any time directly from your customer account:

Log in to your account at talis-us.com
Navigate to "My Account" → "Subscriptions"
Select the subscription you wish to cancel
Click "Cancel Subscription" and follow the on-screen prompts

That's it. No calls required, no forms to submit, no waiting period.

🗓️ Billing & Cancellation Timing

Your subscription renews automatically on your scheduled billing date.
To avoid being charged for the next cycle, please cancel before your next scheduled renewal date.
If a cancellation is submitted after your renewal date, the charge for that cycle will stand and your subscription benefits will remain active through the end of that paid period.
You will not be charged again after cancellation is confirmed.

💳 Refund Policy

Orders that have already been processed or shipped at the time of cancellation are not eligible for a refund for that billing cycle.
If you believe you were charged in error, please contact us within 7 days of the charge and we'll make it right.
Refund requests can be submitted via our Contact Us page.

📦 What Happens After You Cancel

Your subscription will remain active through the end of your current paid billing period.
No further charges will be made to your payment method.
Your order history and account will remain accessible.
You're welcome to resubscribe at any time.

⏸️ Not Ready to Cancel? Consider These Options

Before canceling, you may also:

Pause your subscription — Skip a delivery cycle without losing your subscription benefits.
Change your frequency — Switch from monthly to every 6 or 8 weeks.
Swap your products — Adjust what's in your box to better suit your pet's needs.

All of these options are available in your customer account page.

📬 Need Help?

Our team is here for you and your pets:

📧 Email: [email protected]
💬 Live Chat: Available on talis-us.com

We typically respond within 1–2 business days.

⚖️ Compliance Notice

This policy is designed to comply with the FTC Negative Option Rule, the California Automatic Renewal Law (ARL), and the Restore Online Shoppers' Confidence Act (ROSCA). Talis-us reserves the right to update this policy at any time. Customers will be notified of material changes via email.