Frequently Asked Questions

For orders under $50, we charge a flat rate of $5.95 for standard shipping within the continental US. For express shipping, which guarantees delivery within 1-2 business days, a fee of $12.95 applies. International shipping costs vary by location, and you will receive a tracking number once your package has shipped.

Yes, we provide tracking information for all orders once they have been shipped. This allows you to monitor your package's progress in real time. For express shipments, you can expect delivery within 1-2 business days, while standard shipping typically arrives in 3-5 business days. International shipping usually takes between 7-14 business days.

International shipping times vary depending on the destination country. Generally, international packages take between 7-14 business days to arrive. We offer free standard shipping for orders over $50, and express shipping is available for faster delivery at an additional cost. Please note that customs and border control times are not under our control.

Yes, we offer free standard shipping on all orders over $50 within the continental US. This typically delivers your package in 3-5 business days. There is no free shipping for orders under $50, which incur a flat rate of $5.95 for standard shipping. Express shipping is available for an additional fee of $12.95 for 1-2 day delivery.

Absolutely, you can track your order using the tracking number provided once your package has shipped. For standard shipping, expect delivery in 3-5 business days within the continental US. Express shipping guarantees delivery within 1-2 business days. International shipments usually take between 7-14 business days. All tracking information is sent to your email.

Our return policy allows for returns within 30 days of purchase for most items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we do not accept returns on items under $10, opened products, or prescription items. If you wish to return an item, please email us at [email protected].

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Unfortunately, we do not accept returns on several types of products. These include items under $10 (unless you ship them back at your expense), opened products, prescription items, perishable goods such as food, flowers, newspapers or magazines, intimate or sanitary goods, hazardous materials, and flammable liquids or gases. If you believe your return should be processed, please contact us at [email protected] for assistance.

Yes, if you receive an item that arrived damaged, please provide us with photos of the damage via email within 48 hours after delivery. We will replace or refund any items that we determine to be broken during transit via the shipper to you. To initiate the return process, please contact us at [email protected].

To initiate a return, please email us at [email protected] with your order details and the reason for your return. If your return is approved, we will instruct you on how to ship the item back to us. Note that we are only able to accept returns for an order within 30 days of your order's ship date. For returned items, we will deduct the cost of return shipping from your refund.

We accept payments in multiple currencies, including AED, AUD, CAD, CHF, EUR, GBP, and more. Prices are displayed in $ USD or with currency symbols. We also support digital wallets such as Shopify Pay, Apple Pay, and Google Pay. For the full list of accepted payment methods, please visit our website.

We do not charge any transaction fees for payments made through our supported digital wallets or other accepted payment methods. However, currency conversion fees may apply depending on your bank or payment provider. We strive to provide transparent pricing, and all prices are displayed clearly before checkout. For specific details on currency conversion fees, please check with your bank or payment provider.

Yes, we accept payments in various currencies including AED, AUD, CAD, CHF, EUR, GBP, and more. Prices are displayed in $ USD or with currency symbols. If you choose to pay in a different currency, currency conversion will apply, and fees may be charged by your bank or payment provider. We recommend checking with your bank for specific conversion rates and fees.

If your payment fails, first check your bank statement to ensure that there are no issues with your payment method. If the problem persists, contact your bank or payment provider for assistance. You can also try using a different payment method. If you continue to experience issues, please reach out to us at [email protected] for further support. We will do our best to resolve any payment-related problems.

Yes, your payment information is secure. We use encryption to protect sensitive information transmitted online. When you submit sensitive information via the website, it is encrypted and transmitted in a secure way. You can verify this by looking for a lock icon in the address bar and looking for https at the beginning of the webpage address. Additionally, we follow strict security procedures to prevent any loss, misuse, unauthorized access, disclosure, or modification of your information under our control.

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

If you wish to delete your account, please contact our customer service team. They will assist you in deactivating your account and removing your information from our database.

You can view your order history by logging into your account and navigating to the "Order History" section. Here, you will find details of all your past orders, including order numbers, dates, and statuses.

Yes, we offer a 10% discount for new customers!

Yes, we offer free shipping for orders over $350. To take advantage of this promotion, please use the promo code Talisfree$350 at checkout. This offer is available to all our valued customers and is a great way to save on your purchases. Enjoy the convenience of free shipping on qualifying orders as a small token of our appreciation for your support.

To update your payment information, log into your account and go to the 'Payment Methods' section. From there, you can add a new payment method or edit your existing one. Make sure to save your changes to ensure a smooth transaction for your next Autoship order.

Absolutely. If you need to pause or cancel your Autoship subscription, simply log into your account and navigate to the 'Autoship' section. From there, you can select the option to pause or cancel your subscription. Please note that changes should be made at least 24 hours before your next scheduled delivery to avoid being charged. 

You can view your Autoship order history by logging into your account and selecting the 'Order History' tab. Here, you will find a detailed list of all your past Autoship orders, including dates and products.

While many of our products are eligible for Autoship, not all items qualify. Eligible products will have the 'Autoship' option available on their product page. If you don't see this option, the product may not be available for Autoship.

Yes, you can add multiple products to a single Autoship order. During checkout, you can select the 'Autoship' option for each item and choose the same or different delivery frequencies based on your needs. 

Yes, you will receive an email notification a few days before your Autoship order is processed. This gives you time to make any necessary changes or updates to your order.

Autoship is a convenient program that allows you to schedule automatic deliveries of your favorite products at regular intervals. This ensures you never run out of essential items and saves you time by eliminating the need to reorder manually.

To sign up for Autoship, simply select the 'Autoship' option on the product page before adding the item to your cart. You can then choose your preferred delivery frequency during checkout.

Yes, you can easily adjust your delivery schedule by logging into your account and navigating to the Autoship' section. Here, you can modify the frequency, next delivery date, and quantity of your Autoship orders.

Many products eligible for Autoship come with special discounts. Check the product page for specific details on any available Autoship savings.

Talis-us is a curated online source for natural pet food and supplies across multiple species. We specialize in sourcing premium, vetted products for dogs, cats, reptiles, backyard flocks, exotic invertebrates, and more — all held to a consistent standard of quality, nutrition, and care.

 We focus on curated quality over mass-listing. Every product on our site goes through our Talis Curated vetting process, meaning we review ingredient quality, sourcing practices, brand standards, and species-appropriateness before adding anything to our catalog. You won't find generic, low-quality products here — only brands we'd stand behind for our own animals.

Yes. In addition to dogs and cats, we serve reptile owners, backyard flock keepers, ant enthusiasts, and more through our specialty micro-stores:

Use our Shop by Species hubs to browse expert-curated picks organized by animal. Each hub includes top-rated products, educational guides, and comparison charts to help you make the best choice for your pet.

A Talis Curated badge indicates that the product has met our internal vetting standards. We evaluate products based on ingredient transparency, brand sourcing practices, safety testing, and community and expert feedback. It's our way of helping you shop with confidence.

Limited-Ingredient — formulas with a simplified ingredient list, ideal for sensitive animals

We carry a wide range of natural food formats including raw, freeze-dried, dehydrated, air-dried, and minimally processed kibble. Our catalog includes options across grain-free, ancient grain, limited-ingredient, and single-protein lines.

Our Education Hub includes a full comparison guide on grain-free vs. ancient grain formulas, covering nutritional differences, current research considerations, and which pets may benefit from each approach. We recommend reading it before making a switch, or consulting your veterinarian for guidance specific to your pet.

 Yes. We do not carry products that rely heavily on artificial preservatives, colors, or flavors. All food products go through ingredient review before being listed on our site.

Absolutely. We actively support bundled, cross-species carts. Whether you're shopping for a dog, a bearded dragon, and a backyard flock in the same household, you can add products across all species to a single cart and check out together.

Yes. We offer curated bundles designed to cover the core needs of specific pets — such as starter kits for new reptile owners or seasonal nutrition bundles for backyard flocks. Bundles are available on individual species hub pages and may be offered at a discounted rate.