Order Cancellation Policy

At Talis-us, we are committed to getting your order to you quickly and accurately. Please review our cancellation policy below.

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⏱️ Cancellation Window

We process orders quickly to ensure fast delivery. Cancellations must be requested within 1 hour of placing your order.

After this window, your order may have already been packed or handed off to our fulfillment partner, and we may be unable to cancel it.

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📩 How to Request a Cancellation

To request a cancellation, contact us immediately after placing your order:

• Email: [email protected]

• Subject line: CANCEL – Order #[Your Order Number]

Please include your order number, name, and reason for cancellation. We'll do our best to accommodate your request.

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✅ If Your Cancellation Is Approved

• A full refund will be issued to your original payment method.

• Refunds typically process within 5–10 business days, depending on your bank or card issuer.

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❌ If Your Order Has Already Shipped

Once an order has been shipped, it cannot be cancelled. In this case, you may:

1. Refuse the delivery — the package will be returned to us for a refund (minus return shipping costs).

2. Initiate a return once the package is received — subject to our [Return & Refund Policy].

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🐾 Perishable & Food Items

For pet food, treats, and perishable goods, cancellations are only accepted before the order is processed for shipment. Once shipped, these items are generally non-returnable for health and safety reasons, unless they arrive damaged or defective.

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🦎 Specialty & Live Product Orders (Bearded Dragon HQ, Backyard Flock, Ant-Keeping)

Orders involving specialty supplies, live cultures, feeders, or custom-order items cannot be cancelled once confirmed, as these are sourced or prepared specifically for your order.

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💡 Exceptions

We review cancellation requests on a case-by-case basis. If there is an error on our part (wrong item, duplicate order, pricing issue), we will always make it right — no questions asked.

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📬 Contact Us

Talis-us Customer Support 📧 [email protected] 🌐 talis-us.com